Terms & Conditions

Acceptance of terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Product availability
Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Aqua Vitae does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate

Use of cookies
Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.

Orders, Price and Payment
Products may be ordered by following the instructions on the Online Store pages of this site. All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time. Orders will be accepted for delivery within New Zealand, and to those countries listed as Locations.

Within New Zealand, online orders are delivered using courier and require a signature upon delivery so they can be tracked.  They carry a minimum charge of $7.50, for goods up to 2kg. Couriers will only deliver to residential or business addresses - PO Boxes are not accepted for security reasons.  Please ensure you have your order delivered to an address where someone is available to sign for it.  If you were unavailable to sign for an item when our courier called, they will leave a Card to call at the delivery address.  This card details when the delivery was attempted, the item delivery charges overseas will be determined as accurately as possible by weight and NZ Post charges.

Freight will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to have been placed fraudulently.

Title and Risk
Your order is not binding until accepted by Aqua Vitae. No charge will be made until the order is accepted. Goods are at our risk until delivered to you. However, if you do not receive your goods within a reasonable timeframe, you must first lodge a missing parcel complaint with your local post office or Courier Company using the tracking number given to you by us after the order had been dispatched. This procedure must be followed before insurance will be paid out by the post office/courier service. We may deliver each item ordered separately if we chose for supply or other reasons. If this is the case you will not incur any extra delivery cost.

Aqua Vitae takes no responsibility for items not received if the incorrect address has been given for goods to be sent.

Cancellation and Product Return
You may cancel this order without charge at any time up to the despatch of goods to your address. Any charge to your credit or debit card will be reversed. You may return goods because you have changed your mind and do not wish to purchase the goods, however, you must return the goods in their original condition and packaging, and they must be received by us within 30 days of delivery. Aqua Vitae may at its option either credit your credit or debit card, or provide you with a Aqua Vitae credit, for a sum equal to the cost of the product excluding handling and delivery costs. You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered, however, you must return the goods in their original condition and packaging and they must be received by us within 30 days of delivery. You may chose to have the goods replaced without further charge, or your credit or debit card will be credited with the cost of the goods including the cost of handling and delivery. All goods returned must be in original condition and packaging, and include any invoice or delivery dockets. All goods except faulty goods must be unopened.

Warranties
Aqua Vitae gives no express guarantees unless they are in writing. Aqua Vitae will replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.

Limitation of liability
Aqua Vitae is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if Aqua Vitae was advised of the possibility of such damages.